Privacy policy

Effective 13 November 2026

What we collect

Customers provide their name and email to join a café’s loyalty programme. Birthday day and month are optional; no birth year is collected. We record the café’s stamps or points, qualifying loyalty visits, rewards, redemptions and marketing preferences. Optional website accounts also hold sign-in and security information. Passwords are handled by our authentication provider and are not stored in readable form.

How we use it

We use this information to issue and update loyalty cards, record earning and redemption, verify and recover cards, and provide account and preference tools. Cafés can view their own members and loyalty activity. Separate cafés do not receive each other’s customer records. Marketing emails require a separate opt-in for each café.

Service providers

Our infrastructure uses Vultr hosting in Australia, Supabase database and authentication services in Japan, Resend email services, Stripe billing, and Apple or Google Wallet when you choose to add a card. Some provider processing may occur overseas. We send each provider the information needed for its role. Stripe handles payment card details; we do not store full payment card numbers.

Your choices

You can collect loyalty rewards without subscribing to marketing emails. Unsubscribe using the link in a promotional email or change your café preferences through your card recovery page or optional account. Unsubscribing does not remove earned progress. If you want to access, correct or request deletion of your information, use your account tools or contact us. We may need to verify your identity.

Cookies and security

We use essential cookies for secure sign-in and form protection. An affiliate link can set a first-party referral cookie. We use access controls, encrypted transport and restricted credentials to protect information. We retain information while needed to operate the programme, handle disputes or meet legal obligations.

Contact

CALENDAR CUT SOFTWARE, ABN 14 749 474 221. Use our contact form for privacy questions or complaints.